As a customer of Authentic Windows and Doors I would say they provided an excellent product in windows and doors when we built our new home in 1999. Their commitment in providing excellent service during installation was consistent. The staff was extremely professional and helpful at all times.
This excellent service was again experienced when 8 years later they honoured their warranty policy. When minor repairs were required to help make the house perfect for a special wedding, they did so promptly and professionally.
I would highly recommend Authentic Windows and Doors as a reputable company. They are very committed to their business and product.
I am taking this opportunity to drop you a brief note to express our thanks and appreciation to you and your staff at Authentic for the beautiful windows and doors that you have created for us. More importantly, your commitment to service and product excellence is commendable and truly valued.
Karen and I know that ours has not been the easiest job - we have been very particular about the window/door designs, but throughout the process you have remained committed to delivering what we had envisioned, and have dealt with any problems that have come up professionally, without exception. You and Authentic have certainly lived up to your motto - "Custom is our standard" and equally important, our expectations.
Sometimes in the midst of building it is easy to remember only the problems and complication that arise, and not the things that go well. Hence we wanted to let me know of your very positive experience to date with Authentic and you in particular as our primary contact. It has been our pleasure and we look forward to continuing to work with you as we move closer to the completion of our residence.
We are delighted with our new window and doors from your company. Aside from the outstanding quality of your products we found that the quality of your staff exceeded our expectations. Overall the entire process with your company has been enjoyable.
We greatly appreciate that your staff was pleasant and caring. For example all our phone enquires were handled promptly and efficiently by Shelley. Rolf provided outstanding service and assistance with respect to the final adjustments of the windows. It was a real pleasure to work with these individuals and the rest of your staff that we met at various intervals.
I would also like to thank you for your personal attention to my various requests from the initial drawings and configuration of the windows to the actual installation. We have dealt with many companies and individuals in the building industry and I can say with great confidence that you have an outstanding product and just as importantly a committed staff that addressed all our concerns. If you ever need a reference or you think I might be of some assistance, please let me know.
Kevin and Paulette Byers
My wife and I just cannot thank you enough for the superb job you did in installing all the windows and doors at our Muskoka cottage.
My wife is in absolute awe over the quality of the workmanship and when I recounted all the many, many extras that you and your men provided, she was lost for words. It's not just what is visible, such as framing the doors at a 45 degree angle, but what is NOT visible that makes us so grateful for having had the good fortune to have contracted you for this job. By that, I am referring to the excellent job your work crew did in building a proper base for the front windows to sit on. Although you can't see any evidence of the base, we are all too aware how warped the front had become and how concerned we were that this would adversely impact on the installation of the new windows.
Your hard working crew was very professional and a pleasure to have as guests during the three day installation. Please thank Rolf for his meticulousness and fine attention to detail and Brian for his creativity and Michael is most certainly following in your footsteps when it comes to delivering a quality service. Thanks also to Dwayne and Russell for their Herculean efforts in ensuring the safe transport of our windows from the marina to the cottage. It makes my back feel sore even now just thinking about the long uphill trek your crew made carrying that enormous picture window.
The windows have truly transformed our cottage and taken it from being "just a cottage" to our summer home. Thank you again for your professionalism and dependability. You and your organization truly went above and beyond the contracted goods and services.
Bob & Sharon Delaney