Testimonials
Don’t just take our word for it
"I am taking this opportunity to drop you a brief note to express our thanks and appreciation to you and your staff at Authentic for the beautiful windows and doors that you have created for us. More importantly, your commitment to service and product excellence is commendable and truly valued. Karen and I know that ours has not been the easiest job - we have been very particular about the window/door designs, but throughout the process you have remained committed to delivering what we had envisioned, and have dealt with any problems that have come up professionally, without exception. You and Authentic have certainly lived up to your motto - "Custom is our Standard" and equally important, our expectations. Sometimes in the midst of building it is easy to remember only the problems and complications that arise, and not the things that go well. Hence we wanted to let me know of your very positive experience to date with Authentic and you in particular as our primary contact. It has been our pleasure and we look forward to continuing to work with you as we move closer to the completion of our residence."
Andrew Wong
"My wife and I just cannot thank you enough for the superb job you did in installing all the windows and doors at our Muskoka cottage. My wife is in absolute awe over the quality of the workmanship and when I recounted all the many, many extras that you and you men provided, she was lost for words. It's not just what is visible, such as framing the doors at a 45 degree angle, but what is NOT visible that makes us so grateful for having had the good fortune to have contracted you for this job. By that, I am referring to the excellent job your work crew did in building a proper base for the front windows to sit on. Although you can't see any evidence of the base, we are all too aware how warped the front had become and how concerned we were that this would adversely impact on the installation of the new windows. Your hard working crew was very professional and a pleasure to have as guests during the three day installation. Please thank Rolf for his meticulousness and fine attention to detail and Brian for his creativity and Michael is most certainly following in your footsteps when it comes to delivering a quality service. Thanks also to Dwayne and Russel for their Herculean efforts in ensuring the safe transport of our windows from the marina to the cottage. It makes my back feel sore even now just thinking about the long uphill trek your crew made carrying that enormous picture window. The windows have truly transformed our cottage and taken it from being "just a cottage" to our summer home. Thank you again for your professionalism and dependability. You and your organization truly went above and beyond the contracted goods and services."
Bob & Sharon Delaney
"Had a chance to see the windows installed and they really are looking beautiful -- thanks for the excellent work. I'm excited to see how they present once finished with painting and trim. And also excited to see the door once the project is far along -- I'm sure it'll be spectacular too."
Chan
"I wanted to send you some photos for you to have of our beautiful windows... they are so incredible, they are beyond what we had hoped for, the carpenters were amazing and so skilled and took care of our house through this challenging install... we really appreciate the fine work your company does... outstanding. It's been a true pleasure."
Chris & Todd Kauffman
"As a customer of Authentic Windows and Doors I would say they provided an excellent product in windows and doors when we built our new home in 1999. Their commitment in providing excellent service during installation was consistent. The staff was extremely professional and helpful at all times. This excellent service was again experienced when 8 years later they honoured their warranty policy. When minor repairs were required to help make the house perfect for a special wedding, they did so promptly and professionally. I would highly recommend Authentic Windows and Doors as a reputable company. They are very committed to their business and product."
Cynthia Torokvei
"We wanted to let you know how happy we are with the windows - They are beautiful and transform the look of our house in such a lovely way. The men installing the windows were also fantastic to have -- we really appreciate their professionalism and work ethic, and they kept the inside of our home neat and clean. They were also very friendly and nice to have in our home."
Dana Rippon
"We did a renovation on our 150+ year old house here in Whitby sixteen years ago and wanted to replace the windows with something that would suit the house. We've been so happy with your windows..! They are holding up so well. We'll be sure to use your windows on our next project. Thanks again."
Dave
"We are delighted with our new window and doors from your company. Aside from the outstanding quality of your products we found that the quality of your staff exceeded our expectations. Overall the entire process with your company has been enjoyable. We greatly appreciate that your staff was pleasant and caring. For example all our phone enquires were handled promptly and efficiently by Shelley. Rolf provided outstanding service and assistance with respect to the final adjustments of the windows. It was a real pleasure to work with these individuals and the rest of your staff that we met at various intervals. I would also like to thank you for your personal attention to my various requests from the initial drawings and configuration of the windows to the actual installation. We have dealt with many companies and individuals in the building industry and I can say with great confidence that you have an outstanding product and just as importantly a committed staff that addressed all our concerns. If you ever need a reference or you think I might be of some assistance, please let me know."
Kevin & Paulette Byers
"Dear Shelly. I just want to thank Authentic Windows & Doors for being so honorable in standing behind their product. Its nice to see there's still reputable company's out there. It was a pleasure dealing with you."
Kevin Raher
Dear Mike
Thanks so much for your patience and motivation to provide me with my "picture" windows. From start to finish, you were professional while attentive to my personal requests. I am absolutely thrilled with the windows and look forward to passing your name to everybody!
Malka Rosenbaum
"Hello Michael, I just wanted to share with you how it is always such a pleasure to have your group in our home. Our home has been treated as if it was their own. I think in all the years I have never met anyone that is not kind and/or respectful. It is also wonderful to observe Terry as a "quiet leader" with everyone working so well together. He really does set the bar high and leads by example. Clearly, a person needs such patience to accomplish the multiple tasks that are necessary to install these windows. For everything and more we say THANK YOU!!!"
Maureen
"Michael - many thanks! Your team was great - very professional and courteous. Much appreciated."
Paul
"A home run! The Windows are gorgeous!!!!! Thank you for bringing our vision to reality!"
Richard
"We had the new glass installed in our front door last week and it is exactly what we hoped for. Looks great to our taste. Your installer did a very quick and excellent job. Minimal fuss and muss. I want to thank you very much for your assistance getting this done. The aggravation we had looking for someone to do this locally was beyond my understanding. I wish that I had thought of calling you in the beginning. Sheila and I wish you a very happy and healthy holiday season and a great 2023! Cheers."
Richard Ross
"Dear Michael: I wish to take a moment to thank you for a job very well done. Over the past year and a half, during the renovation of my home I have had the good fortune and in some cases misfortune of dealing with many suppliers. For the record both yourself and Authentic were fabulous. Of particular mention was your outstanding service. Each and everytime I had an issue your people were their immediately to look after the problem."
S. Richard Schwartz